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A Auto Point Collision

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50% Were impressed
A Auto Point Collision specializes in repairs for automobiles after an accident. They work with insurance companies to ensure that car repairs go as planned and assist each client to make sure that their car returns back to its pre-accident state. Free repair estimates are available. 
2185 Crooks Rd, Rochester Hills, MI 48309
(248) 852-2358
  • Fax: 248-852-1047
  • Hours: Mon - Fri, 8am - 6pm; Sat - Sun, closed
  • Hours: Mon - Fri, 9am - 5pm; Sat, by appointment; Sun, closed
  • Accessible: yes
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Meems June 10, 2014 at 07:38 pm
My experience with them has been HORRIBLE! They have poor customer service skills (more likeRead More completely lack it). No one ever calls me back as they claim they will. They messed up on my car when fixing it and the pain job was absolutely horrible. I was at first impressed and happy to go there (they give a free loaner to give!). But then I lost all faith in their service and lost trust that they will take good care of my car. They never tell me what's going on with my car. They use the excuse that they are just too busy right now and will call back (they never call back. I have to call them again in a day or two to say I haven't heard back still). They paint job was no good (there was dirt underneath and I had someone look at it.. they said the paint job is so bad it's probably worth no more than $100). The molding on the car was not fixed correctly and they gave me a hard time about it when I brought it back (I had to call my insurance so they would back me up. The auto shop is responsible for repairing damages fully! Not giving it to me with another problem!). They scratched the control center... and just gave me the car. Uhh no... fix the scratch you put in there!! I brought my car back, they didn't replace the control center (scratch still there) and there was still dirt under the paint. They told me to bring it back again (3rd time now) so they can get the dirt out. AND I EXPECT THEM TO TAKE CAR OF THE CONTROL CENTER!! Save yourself the headache.... don't take your car there. The free loaner is NOT worth it. It's old, crappy, will cause you to fill up with gas constantly and smells. I lost all trust in them to take care of me. To think, I at first had good things to say and now I do not. I really, really hope they will fix my car this 3rd time around. Hopefully, they'll have me leave with good things to say and not bad things. I hope they understand the impact word of mouth is. Because in the future, when I or a friend or family member needs a car shop... will I recommend them? Perhaps if they improve on customer service and take excellent care of your car, stop giving excuses, call you back, do a good job on repairing your car or not give you a hard time if you tell them the repair job wasn't perfect/good at all.... then just maybe they'll get a better review.
Meems June 10, 2014 at 07:34 pm
My experience with them has been horrible as well. They have poor customer service skills (more likeRead More completely lack it). No one ever calls me back as they claim they will. They messed up on my car when fixing it and the pain job was absolutely horrible. I was at first impressed and happy to go there (they give a free loaner to give!). But then I lost all faith in their service and lost trust that they will take good care of my car. They never tell me what's going on with my car. They use the excuse that they are just too busy right now and will call back (they never call back. I have to call them again in a day or two to say I haven't heard back still). They paint job was no good (there was dirt underneath and I had someone look at it.. they said the paint job is so bad it's probably worth no more than $100). The molding on the car was not fixed correctly and they gave me a hard time about it when I brought it back (I had to call my insurance so they would back me up. The auto shop is responsible for repairing damages fully! Not giving it to me with another problem!). They scratched the control center... and just gave me the car. Uhh no... fix the scratch you put in there!! I brought my car back, they didn't replace the control center (scratch still there) and there was still dirt under the paint. They told me to bring it back again (3rd time now) so they can get the dirt out. AND I EXPECT THEM TO TAKE CAR OF THE CONTROL CENTER!! Save yourself the headache.... don't take your car there. The free loaner is NOT worth it. It's old, crappy, will cause you to fill up with gas constantly and smells.
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