Still No Mail? Delivery Delays Continue Around Town

Some homes haven't received mail since Saturday.

Photo Credit: Patch File Photo.
Photo Credit: Patch File Photo.
By Aysha Jamali

U.S. Postal Service letter carriers have been heading out every day despite the severe cold and negative wind-chills.

However, hazardous road conditions and snow piled up around mailboxes has delayed deliveries around Metro Detroit, including around Rochester, meaning some residents haven't received mail since Saturday.

Ed Moore, U.S. Postal Service spokesperson for metro Detroit, said the snow and ice is the problem. He said letter carriers have not stopped their deliveries but uncleared or icy paths to mailboxes are inhibiting them. 

"They're carrying an extra 50 pound bag on their shoulders and trying to balance that while holding mail in their hands," he said. 

Moore said carriers don't want to bring the mail back because that adds to their deliveries for the next day. However, if there is no improvement to the conditions, delivery delays will continue. Curbside delivery is also getting delayed. Carriers doing curbside delivery are not supposed to step out of their vehicle to deliver the mail, he said. If windrows are blocking access to the mailbox, carriers will take the mail back to the post office.

"The safety of the letter carrier is the most important thing," he said. "They are not to risk injury."

It can only get better if people shovel their snow 

The solution to the delivery delays? Grab a shovel, Moore said.

"I would even encourage our customers to be neighborly," he said. "If you have an elderly neighbor or know someone who is disabled, shovel a path to their mail."

It's a community effort, he said, because sometimes a homeowner will properly clear a path but mail will still be delayed if the rest of the street is impassable. 

"We recognize that customers want their mail and need their mail and we want to provide that service to them," he said. 

For those expecting an important delivery in the mail, they'll have to be patient. Moore said there is no system for people to come to the post office in search of their mail unless they have a post-office box. 

What is the mail situation like near you? Post a comment below. 
David Gifford January 09, 2014 at 12:31 PM
There are 64 comments on Around Rochester on Facebook. Service varies across the area.
Kim Bonetti January 09, 2014 at 01:34 PM
My parents neighborhood just got plowed today for the first time since the storm and they haven't had mail since Saturday, obviously because the mail truck couldn't get into the neighborhood.
Karen Murphy Gronzo January 09, 2014 at 11:08 PM
I didn't get mail for 3 days and I live in an apartment complex where the roads were plowed and the mailboxes are INSIDE the apartment lobbies. No fliers, (very unusual)...nothing. Got my mail today and it was all crammed in there, so it looks like it was more than one days worth.
Patricia January 12, 2014 at 10:11 AM
Due to extreme cold it proves nearly impossible to be outside for 9-10 hrs a day delivering mail. It becomes a health threat. Carriers due to visibility, access to boxes and extreme cold temperatures were told for the first time to return to the main Post Office at the end of a shift for fear of hypothermia and frostbite. Roads, walks, etc were not "delivery" accessible and in many cases, mail was delayed from the point of origination as well as the route getting here as the weather and snow accumulation was even worse. During that same period Secretary of State Offices here were closed, other govt. offices were closed and so were the schools. The carriers were still out but couldn't do it all. Fed Ex and United Parcel also faced some of the same situations and the driver who delivered a package to me (even though my husband Ed works for the Post Office) told me they were so delayed with packages that were held up due to weather that he was going to be working nearly 12 hrs a day to get caught up from the storm that hit across much of the Midwest. We were glad to get all our mail, even a day or so later and were even happier that there was only 1 bill....
K. Scott January 12, 2014 at 01:18 PM
I too read a ton of complaints. I can't imagine being out in the weather we had last week. I certainly respected that they were doing the best they could under the circumstances. UPS was experiencing all types of delays as well as Fed Ex. Needless to say, if mail was coming from other parts of the country and they were having sever weather then I can't expect that it will arrive in Michigan in a timely manner.


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